Strategy
Planning and design
Implementation
Help Desk Services
Outsourcing
Strategy:
Whether you're looking for confirmation of your current IT direction or you want an independent and insightful new perspective, iTEC Solutions, Inc. is the right call to make. We can:
Quickly assess your current environment in relation to your overall business goals and strategies.
Analyze your current and future IT spending and help you prioritize projects according to speed to ROI and overall impact on your organization.
Establish a realistic and attainable vision for tomorrow's IT environment.
Advise you on options for integrating your current technology with emerging option.
Planning and design:
Let us help you develop a detailed roadmap for realizing your IT vision, including:
Blueprint for achieving the future state while minimizing disruption to the organization and leveraging your budgets to their fullest.
Detailed implementation project plans that specify resources, budgets, schedules, potential barriers and contingency plans.
Project team definition and identification of team members.
Change management requirements and resources, including detailed communications and training plans.
Implementation:
Do you have all of the front-line resources necessary to implement the solution, and require only project management and change management support? Or do you need more substantial support in terms of project team members who are to be involved day-to-day in every facet of the program? Either way, we can help with:
A proven project management approach that is scalable from a single location to a global implementation.
Comprehensive implementation methodologies that are flexible enough to include other third-party providers while maintaining the discipline and control you need to keep things on track.
Change management specialists who can assist you with gaining executive buy-in.
Help Desk Services:
iTEC Solutions offers complete Help Desk Services that range from traditional support to full call ownership and escalation. We can customize your Help Desk Services to specific applications, hours of operation, and response levels -- matching your requirements with an optimal support structure.
"Single Point of Contact" for End Users -- users make one call for fast, accurate assistance.
Full call ownership -- each call is carried through to resolution, no matter who ultimately resolves the issue.
Dedicated customer advocate -- we offer dedicated account leaders to service your needs.
Customized hours -- we're here when you need us.
Outsourcing:
Want to remove the distractions of new implementations from your current the IT organization, so they can focus on their core competencies? Consider outsourcing all or part of your requirements to iTEC Solutions, Inc. We can:
Provide the short term technical resources required IT implementations.
Arrange to take complete responsibility for partial or all aspects of your IT operations under a total, turnkey outsourcing agreement.